Effective Date: [Insert Date]

At [Company Name], we want you to be completely satisfied with your purchase. If you’re not satisfied for any reason, please review our Refund and Return Policy below for guidance on how to proceed. By making a purchase on our website, you agree to the terms outlined in this policy.

1. Returns

We accept returns on eligible products within [X] days of receipt. To be eligible for a return:

• The item must be unused, unwashed, and in the same condition as when you received it.
• The item must be in its original packaging, including all tags, labels, and accessories.
• Certain products (e.g., personalized items, opened software, or perishable goods) are not eligible for return, as specified in the exceptions below.

How to Return an Item:

• Step 1: Contact our customer service team at [customer service email] or [phone number] within [X] days of receiving your item to request a return authorization.
• Step 2: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your product.
• Step 3: Ship the item back to us using a trackable shipping service. You are responsible for return shipping costs, unless the item is defective or the return is due to an error on our part.
• Step 4: Once we receive the returned item, we will inspect it to confirm it meets the return criteria. You will be notified about the outcome.

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2. Refunds

Once your return is processed, we will issue a refund to the original payment method used for the purchase. Refunds will typically be processed within [X] business days after we receive and inspect the returned item. Please note that:

• Shipping fees are non-refundable, unless the return is due to a mistake on our part (e.g., defective item, wrong item shipped).
• If you used a promotional code or discount, the value of the refund will be adjusted based on the final amount paid after the discount was applied.
• Refunds for items purchased with gift cards or store credits will be issued as store credit.

Processing Time:

Refunds may take several business days to appear in your account, depending on your payment provider’s processing time.

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3. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original item for a refund and place a new order for the desired product.

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4. Damaged or Defective Items

If your item arrives damaged, defective, or if you receive the wrong item, please contact us within [X] days of delivery. We will offer one of the following options:

• Refund: We will provide a full refund, including shipping fees.
• Replacement: We can send you a replacement at no additional charge.

Please keep the damaged or defective product, as we may require it to be returned or inspected.

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5. Non-Returnable Items

Some items are not eligible for return or refund. These include but are not limited to:

• Personalized or Custom Items: Items that are customized with your name, logo, or other personal details.
• Perishable Goods: Items like food, plants, or other items with a short shelf life.
• Intimate Apparel: Underwear, swimwear, or other personal hygiene items.
• Digital Downloads: Software, ebooks, or digital media that have been downloaded or accessed.

If an item falls into one of these categories, it will be clearly noted on the product page at the time of purchase.

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6. Sale and Clearance Items

Items purchased on sale or clearance are typically not eligible for return or refund unless they are defective. Please check the specific return policy for sale or clearance items when purchasing.

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7. Return Shipping Costs

• Customer-Paid Return Shipping: In most cases, customers are responsible for return shipping costs, unless the return is due to an error on our part (such as sending the wrong item or a damaged product).
• Prepaid Return Labels: If we offer a prepaid return shipping label (e.g., for defective or incorrect items), we will provide instructions on how to use it. If you use your own return shipping method, we are not responsible for any lost or undelivered returns.

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8. International Returns

For international customers, please note that:

• You are responsible for any customs duties, taxes, or fees associated with returning products.
• Return shipping costs are your responsibility, unless the item is defective or incorrect.

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9. How to Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team at:

• Email: [customer service email]
• Phone: [customer service phone number]
• Address: [company address]

We will be happy to assist you with your return or refund request.

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10. Policy Updates

We may update or modify this Refund and Return Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Please review this page periodically to stay informed about our policy.